Refund Policy

Given the nature of digital content, we do not generally offer a refund on a purchased product or service unless we have made changes to these terms that materially affect you to your detriment or as required under government consumer law or other relevant consumer protection laws. 

If you would like to request a refund you should reach out to us directly by any of the provided means on this website.

If you request a refund due to us making a change to our terms that materially affects you to your detriment then you will receive a full or partial refund, as the case may be.

You may also get a refund for scenarios where you acquire a package that is partially or totally inoperable, not as described, or other reasons due to our fault.

We will assess refund or credit requests on their merits.

There is generally no obligation to provide a refund or credit in situations like the following:

a.   you have changed your mind about your purchase;

b.  you purchased by mistake;

c.   you do not have sufficient expertise to use the products or services made available;

d.  you ask for goodwill; or

e.  you can no longer access any of your products or licenses because they have been removed from your local hard drive, network or your account with us.

If we decide to issue a refund, this will generally be done using the same manner used to make the purchase.

Any payment made to you will be made in the currency ActaVista Market offered to you when you purchased your products or services (usually in US Dollars), under the rules of the payment method (Currency conversion costs apply when converting back to your local currency).

Disputes lodged with payment agents:

If, as a customer, you lodge a dispute with a payment agent, this will result in a freezing of your ActaVista Market account until the dispute raised with the payment agent has been cancelled.

This makes it very complex to resolve any related issues so we encourage you to contact us directly first to see if we can help resolve any concerns.

Fine print:

We are not a bank or licensed deposit taker in United States or elsewhere. So, any credit we apply to your account is not a deposit under U.S law about banks, which means you don’t get the benefit of any deposit insurance or guarantee under those laws.

We don’t act as a fiduciary or as a trustee for you, and we’re not a licensed financial service provider.